Privacy Policy — SMS Notifications
1. Overview
This Privacy Policy describes how Be Better Hospitality ("BBH," "we," "our") collects, uses, and protects information in connection with our internal SMS notification program, Mani Alerts. This policy applies solely to the SMS program and to employees, managers, and owners who participate in it.
2. Information we collect
In connection with this SMS program, we may collect and store:
Your name and job role within Be Better Hospitality
Your mobile phone number
Records of messages sent and delivery status
Opt-in and opt-out records
3. How we use your information
Information collected is used solely to operate the Mani Alerts program, including:
Sending operational notifications relevant to your role
Managing your communication preferences (opt-in/opt-out)
Maintaining records for compliance with SMS regulations
We do not use this information for marketing, advertising, or any purpose unrelated to internal operations.
4. Information sharing
We do not sell, rent, or share your personal information with third parties for their own use. We may share your information only in the following limited circumstances:
With Twilio, our SMS delivery provider, solely for the purpose of transmitting messages
As required by law or legal process
To protect the rights, safety, or property of Be Better Hospitality or its staff
Twilio's handling of data is governed by Twilio's Privacy Policy.
5. Data retention
We retain message records and participation data for as long as necessary to operate the program and comply with applicable regulations. Upon employment separation, records are retained in accordance with our standard data retention policies.
6. Security
We take reasonable technical and administrative measures to protect participant information from unauthorized access, disclosure, or misuse. However, no transmission method is completely secure, and we cannot guarantee absolute security.
7. Your rights
Participants may request access to, correction of, or deletion of their information by contacting us directly. Requests will be handled in accordance with applicable law.
8. Changes to this policy
We may update this Privacy Policy from time to time. Participants will be notified of material changes through normal internal communication channels.
Contact:
Be Better Hospitality
116 W Columbia St
Unit 301
Fort Wayne, IN 46802
contact@bebetterhospitality.com